Insurance Operations Lead

Wrocław Permanent

Dodano 23/08/2023

  • international company with global structures in Wroclaw
  • role responsible for managing insurance operations

O naszym kliencie

Our Client is one of the most recognisable company with its sector which constant develop their functions in Poland (Wroclaw) and globally.

Opis stanowiska

  • Forge Relationships: Establish solid partnerships with onshore Business Process Owners, providing expert advice on Credit Control and Policy Management.
  • Drive Excellence: Collaborate with onshore process owners, Middle Office, and operational reps to establish best practices.
  • Measure Performance: Develop a standardized framework for performance measurement, report metrics accurately, and drive improvements.
  • Resolve Challenges: Lead QA issue resolution, ensuring optimal process performance and improvements.
  • Lead Transformation: Design and implement process improvement projects based on business needs.
  • Facilitate Communication: Foster relations between local entities, enhance communication between Middle Office and Support Service Offices.
  • Manage Escalations: Handle process and system issue escalations, partnering with transitions for solutions.
  • Develop Talent: Cultivate team talent through cross-training, rotations, and onshore assignments.
  • Guide and Mentor: Provide coaching and guidance to managers and colleagues, promoting growth.
  • Ensure Compliance: Uphold internal rules, regulations, and policies while driving customer engagement and continuous improvement.

Profil kandydata

  • Experience: 10+ years in operations (preferable within insurance sector), project management, and process improvement skills
  • Holistic Thinker: Consider broader implications on downstream processes.
  • Analytical Skills: Strong independent analytical abilities.
  • Relationship Management: Proven collaboration with internal and external partners.
  • Leadership: Exhibit coaching, training, and accountability skills large structures (150+)
  • Business Acumen: Solid understanding of business dynamics.
  • Communication: Excellent communication and influencing skills.
  • Innovative Mindset: Drive innovation and strategic thinking.
  • Education: Master's degree, preferably in business management or finance.


  • Impact: Shape critical operational processes and drive positive change.
  • Collaboration: Work closely with global partners to deliver exceptional results.
  • Opportunity: Develop professionally and personally in a dynamic environment.
  • Reward: Competitive compensation package and growth opportunities.
Aleksandra Zawadzka
Numer referencyjny

Szczegóły oferty

Bankowość, Usługi Finansowe i Ubezpieczenia
Rodzaj umowy
Twoja aplikacja trafi do
Aleksandra Zawadzka
Numer referencyjny