Insurance Operations Lead

Dodano 23/08/2023

O naszym kliencie

Our Client is one of the most recognisable company with its sector which constant develop their functions in Poland (Wroclaw) and globally.

Forge Relationships: Establish solid partnerships with onshore Business Process Owners, providing expert advice on Credit Control and Policy Management.
Drive Excellence: Collaborate with onshore process owners, Middle Office, and operational reps to establish best practices.
Measure Performance: Develop a standardized framework for performance measurement, report metrics accurately, and drive improvements.
Resolve Challenges: Lead QA issue resolution, ensuring optimal process performance and improvements.
Lead Transformation: Design and implement process improvement projects based on business needs.
Facilitate Communication: Foster relations between local entities, enhance communication between Middle Office and Support Service Offices.
Manage Escalations: Handle process and system issue escalations, partnering with transitions for solutions.
Develop Talent: Cultivate team talent through cross-training, rotations, and onshore assignments.
Guide and Mentor: Provide coaching and guidance to managers and colleagues, promoting growth.
Ensure Compliance: Uphold internal rules, regulations, and policies while driving customer engagement and continuous improvement.

Experience: 10+ years in operations (preferable within insurance sector), project management, and process improvement skills
Holistic Thinker: Consider broader implications on downstream processes.
Analytical Skills: Strong independent analytical abilities.
Relationship Management: Proven collaboration with internal and external partners.
Leadership: Exhibit coaching, training, and accountability skills large structures (150+)
Business Acumen: Solid understanding of business dynamics.
Communication: Excellent communication and influencing skills.
Innovative Mindset: Drive innovation and strategic thinking.
Education: Master's degree, preferably in business management or finance.

Impact: Shape critical operational processes and drive positive change.
Collaboration: Work closely with global partners to deliver exceptional results.
Opportunity: Develop professionally and personally in a dynamic environment.
Reward: Competitive compensation package and growth opportunities.

Kontakt

Aleksandra Zawadzka

Numer referencyjny

JN-082023-6157581