IT Operations Lead

Wrocław Perm / Contract B2B Home Office View Job Description
We are seeking an IT Operations Lead in Wrocław to manage IT teams overseeing services like Infrastructure, Networking, Cloud Ops, and Service Desk.You will drive digitalisation of ITSM within ServiceNow, ensure operational excellence, and manage service delivery. As a leader, you will foster innovation, mentor teams, and implement strategies aligned with business goals.

Updated on 20/01/2025

  • Poland's new IT Hub - https://www.michaelpage.pl/en/stena-group-it
  • Drive continuous service improvement and operational excellence

About Our Client

Our client, STENA AB Group is a global organisation with several different business units. With a strong international presence, they are expanding their operations by establishing a new IT delivery hub in Poland: https://www.michaelpage.pl/en/stena-group-it

Known for their commitment to excellence, they focus on delivering cutting-edge IT solutions while fostering a culture of collaboration, growth, and high performance.

Job Description

  • Manage daily operations of IT teams delivering services in Infrastructure, Networking, Cloud Ops, and more.
  • Ensure operational excellence and address service delivery issues promptly.
  • Lead the alignment between development and operations teams to meet business needs.
  • Drive digitalization of ITSM and enhance operations using tools like ServiceNow.
  • Implement best practices and maintain operational policies and procedures.
  • Foster a collaborative, high-performance culture and mentor teams.
  • Oversee performance reviews and guide team improvements.
  • Evaluate and recommend new technologies for infrastructure capabilities.
  • Lead change management processes and ensure smooth transitions when adopting new solutions.
  • Monitor service performance and implement continuous service improvements (CSI) using Lean/Agile methodologies.



The Successful Applicant

  • Bachelor's degree in Computer Science or related field.
  • 5-10 years of IT experience, with 3-5 years in managing IT operations teams.
  • Proven leadership and experience in service management, particularly in ITIL and Agile environments.
  • Strong knowledge of ITSM tools like ServiceNow.
  • Excellent communication and decision-making skills.
  • Ability to drive change, improve processes, and foster innovation.
  • Relevant certifications such as ITIL, PMP, or CISSP.



What's on Offer

  • Opportunity to lead and shape a strategic IT hub for a global organisation.
  • Competitive salary and comprehensive benefits package.
  • Collaborative and innovative work environment.
  • Professional development and growth opportunities.
  • Exposure to impactful IT projects with international scope.
Contact
Robert Lindert
Quote job ref
JN-122024-6624300

Job summary

Sector
Information Technology
Sub Sector
IT Architecture
Industry
Technology & Telecoms
Location
Wrocław
Contract Type
Perm / Contract B2B
Consultant name
Robert Lindert
Job Reference
JN-122024-6624300
Job Nature
Home Office