Save Job Back to Search Job Description Summary Similar Jobs Updated on 20/01/2025Poland's new IT Hub - https://www.michaelpage.pl/en/stena-group-itDrive continuous service improvement and operational excellenceAbout Our ClientOur client, STENA AB Group is a global organisation with several different business units. With a strong international presence, they are expanding their operations by establishing a new IT delivery hub in Poland: https://www.michaelpage.pl/en/stena-group-it Known for their commitment to excellence, they focus on delivering cutting-edge IT solutions while fostering a culture of collaboration, growth, and high performance. Job DescriptionManage daily operations of IT teams delivering services in Infrastructure, Networking, Cloud Ops, and more.Ensure operational excellence and address service delivery issues promptly.Lead the alignment between development and operations teams to meet business needs.Drive digitalization of ITSM and enhance operations using tools like ServiceNow.Implement best practices and maintain operational policies and procedures.Foster a collaborative, high-performance culture and mentor teams.Oversee performance reviews and guide team improvements.Evaluate and recommend new technologies for infrastructure capabilities.Lead change management processes and ensure smooth transitions when adopting new solutions.Monitor service performance and implement continuous service improvements (CSI) using Lean/Agile methodologies.The Successful ApplicantBachelor's degree in Computer Science or related field.5-10 years of IT experience, with 3-5 years in managing IT operations teams.Proven leadership and experience in service management, particularly in ITIL and Agile environments.Strong knowledge of ITSM tools like ServiceNow.Excellent communication and decision-making skills.Ability to drive change, improve processes, and foster innovation.Relevant certifications such as ITIL, PMP, or CISSP.What's on OfferOpportunity to lead and shape a strategic IT hub for a global organisation.Competitive salary and comprehensive benefits package.Collaborative and innovative work environment.Professional development and growth opportunities.Exposure to impactful IT projects with international scope.ContactRobert LindertQuote job refJN-122024-6624300Job summarySectorInformation TechnologySub SectorIT ArchitectureIndustryTechnology & TelecomsLocationWrocławContract TypePerm / Contract B2BConsultant nameRobert LindertJob ReferenceJN-122024-6624300Job NatureHome Office