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IT Support Specialist - 2nd Line Operations

Wrocław Permanent View Job Description
Join the newly established IT Hub as an IT Support Specialist, responsible for resolving escalated issues, improving processes, and ensuring secure operations across hybrid and cloud environments.You'll handle technical challenges, collaborate with IT experts, and contribute to drive support efficiency. If you're skilled in Microsoft 365, Azure, and troubleshooting complex issues, this role offers a great opportunity for growth and innovation.

Updated on 04/03/2025

  • Poland's new IT Hub - https://www.michaelpage.pl/en/stena-group-it
  • Drive innovation and security across hybrid and cloud-based systems.

About Our Client

Our client, STENA AB Group is a global organisation with several business units. With a strong international presence, they are expanding their operations by establishing a new IT delivery hub in Poland: https://www.michaelpage.pl/en/stena-group-it

Known for their commitment to excellence, they focus on delivering cutting-edge IT solutions while fostering a culture of collaboration, growth, and high performance.

Job Description

  • Own and resolve incidents escalated by 1st Line Support with a focus on accuracy and timeliness.
  • Troubleshoot hardware, software, and network issues in hybrid and cloud environments.
  • Ensure security by managing phishing threats, MFA, and access reviews.
  • Collaborate with IT teams, including 3rd Line Support and external vendors.
  • Conducted access audits and maintained compliance across systems.
  • Support and train Service Desk teams to enhance service capabilities.
  • Drive process improvement and contribute to the "Shift-Left" strategy.



The Successful Applicant

  • 3+ years in IT systems engineering or administration, with 2nd line experience.
  • Proficient in managing Microsoft 365 environments, including PowerShell and SCCM.
  • Strong problem-solving and troubleshooting skills in hybrid (cloud/on-prem) environments.
  • Certifications like Microsoft Certified: Enterprise Administrator Expert are a plus.
  • Excellent communication and collaboration skills.
  • Familiarity with security and compliance frameworks for IT systems.



What's on Offer

  • Impactful Role: Drive innovation and transformation at a brand-new IT hub.
  • Career Growth: Opportunities to advance in a cutting-edge technical environment.
  • Competitive Package: Attractive salary and benefits.



Contact
Robert Lindert
Quote job ref
JN-122024-6624053

Job summary

Sector
Information Technology
Sub Sector
IT Support
Industry
Technology & Telecoms
Location
Wrocław
Contract Type
Permanent
Consultant name
Robert Lindert
Job Reference
JN-122024-6624053