IT Support Specialist - 2nd Line Operations

Wrocław Stała praca zdalna View Job Description
Join the newly established IT Hub as an IT Support Specialist, responsible for resolving escalated issues, improving processes, and ensuring secure operations across hybrid and cloud environments.You'll handle technical challenges, collaborate with IT experts, and contribute to drive support efficiency. If you're skilled in Microsoft 365, Azure, and troubleshooting complex issues, this role offers a great opportunity for growth and innovation.

Updated on 20/01/2025

  • Poland's new IT Hub - https://www.michaelpage.pl/en/stena-group-it
  • Drive innovation and security across hybrid and cloud-based systems.

O naszym kliencie

Our client, STENA AB Group is a global organisation with several different business units. With a strong international presence, they are expanding their operations by establishing a new IT delivery hub in Poland: https://www.michaelpage.pl/en/stena-group-it

Known for their commitment to excellence, they focus on delivering cutting-edge IT solutions while fostering a culture of collaboration, growth, and high performance.

Opis stanowiska

  • Own and resolve incidents escalated by 1st Line Support with a focus on accuracy and timeliness.
  • Troubleshoot hardware, software, and network issues in hybrid and cloud environments.
  • Ensure security by managing phishing threats, MFA, and access reviews.
  • Collaborate with IT teams, including 3rd Line Support and external vendors.
  • Conduct access audits and maintain compliance across systems.
  • Support and train Service Desk teams to enhance service capabilities.
  • Drive process improvement and contribute to the "Shift-Left" strategy.



Profil kandydata

  • 3+ years in IT systems engineering or administration, with 2nd/3rd Line experience.
  • Proficient in managing Microsoft 365 environments, including PowerShell and SCCM.
  • Strong problem-solving and troubleshooting skills in hybrid (cloud/on-prem) environments.
  • Certifications like Microsoft Certified: Enterprise Administrator Expert are a plus.
  • Excellent communication and collaboration skills.
  • Familiarity with security and compliance frameworks for IT systems.



Oferujemy

  • Impactful Role: Drive innovation and transformation at a brand-new IT hub.
  • Career Growth: Opportunities to advance in a cutting-edge technical environment.
  • Competitive Package: Attractive salary and benefits.



Kontakt
Robert Lindert
Numer referencyjny
JN-122024-6624053

Szczegóły oferty

Sektor
Informatyka
Obszar
Dział wsparcia
Branża
Technology & Telecoms
Lokalizacja
Wrocław
Rodzaj umowy
Stała
Twoja aplikacja trafi do
Robert Lindert
Numer referencyjny
JN-122024-6624053
System pracy
praca zdalna