Junior Customer Service with German

Warsaw Permanent PLN6.500 - PLN8.000 per month (PLN78.000 - PLN96.000 per year)

Updated on 22/03/2024

  • Join brand new Customer Service structure for business clients.
  • No previous experience needed!!

About Our Client

Our client is a globally recognized and esteemed brand in the manufacturing industry. They are currently focusing on developing a new Customer Service hub in Warsaw. Offering a hybrid work model, they also provide promising opportunities for internal growth within the organization. This dedicated unit specializes in serving business customers from the German market, making it a dynamic and growth-oriented environment for professionals.

Job Description

Operation Monitoring:

  • Tracking and analyzing alerts, implementing actions to resolve them.
  • Analyzing and monitoring the integration of customer needs and logistic planning.
  • Responding to discrepancies in forecasts and managing inventory.



Customer Inquiry Management:

  • Registering and analyzing customer inquiries and complaints.
  • Providing solutions and resolving issues.
  • Communicating with customers, tracking progress, and finalizing matters.



Customer Relationship Optimization:

  • Understanding the customer's language and adapting communication accordingly.
  • Comprehending the customer's organization to take appropriate actions.
  • Ensuring proper and regular communication about forecast reliability.

The Successful Applicant

  • Customer-Centric: Exceptional ability to understand and meet customer needs.
  • Teamwork Oriented: Eager to work collaboratively and skilled in effective teamwork.
  • Agile and Adaptable: Quick to adapt in fast-changing environments.
  • Clear Communicator: Proficient in expressing thoughts and ideas, both verbally and in writing.
  • Language Skills: Fluent in both English and German.
  • Highly competent in computer usage.

What's on Offer

  • Comprehensive private medical care through LuxMed, with the option to include family members.
  • Partial contribution towards a Multisport Card.
  • Access to a variety of benefits with the MyBenefit Cafeteria pass.
  • Attractive bonus scheme.
  • Christmas vouchers.
  • Convenient lunch card system.
  • Participation in the Shareholders Plan for investment opportunities.
  • Attractive discounts on the company's range of products.
Contact
Dominika Jaworska
Quote job ref
JN-122023-6274964

Job summary

Sector
Customer Service
Sub Sector
Call centre
Industry
Business Services
Location
Warsaw
Contract Type
Permanent
Consultant name
Dominika Jaworska
Job Reference
JN-122023-6274964