Service Account Director - Aftersales

Wrocław Stała praca zdalna

Dodano 07/02/2024

  • international & crucial position, reporting to VP Services, business trips
  • Wroclaw or fully remote job, company car + other benefits

O naszym kliencie

Our Client is global manufacturing company which provides equipment & services solutions for packaging beverage, food, home and personal care products in PET, can, glass and other materials. Our Client currently is searching for a new Service Account Director, who will join Wroclaw office or work fully remotely.

Opis stanowiska

  • Driving, leading and managing the Services Account Manager team in order to deliver all Services (Spare parts, Maintenance Solutions, Packaging and Projects) activities within Germany, Central & Eastern Europe & Caucasus and Central Asia Sub Region
  • Responsibility for delivering budget and margin contribution within mentioned region, as well as developing relationships with customers along the years
  • Driving the growth of sales and profitability of Services (under the management of the Services VP)
  • Adapting the Regional Services strategy to his/her region, implementing action plans with Service Account Manager team
  • Responsibility for the satisfaction of the customer of his/ her region for Services product with the support of the Services team
  • Ensuring team's workload is balanced inside his/her region to ensure every customer receives the appropriate level of Service
  • Responsibility for performance of Company's products and for escalation to Customer Care team to resolve in timely manner technical issues
  • Proposing new Services products that add value to the Customer and are profitable for the Company
  • Coordinating and analysing market and competitor information, providing forecasts and reporting to relevant stakeholders
  • Establishing strategies and business plan (3 years plan) to deliver growth and deliver customer expectations
  • Responsibility for his/her region Overdues & Outstanding's performance

Profil kandydata

  • Bachelor or Master's degree
  • Fluency in English (written and spoken), any other language is a plus
  • At least 10 years of experience in after sales management (in manufacturing environment)
  • Strong verbal and written communication skills in order to establish a very good customer relationship
  • Excellent responsiveness, dynamism, tenacity, autonomy and motivational skills
  • Ability to interact with all levels of the organization
  • Excellent multi-tasking abilities
  • Availability to travel up to 50 % of the working time (short trips, up to 10 days in total per month)


  • Professional development at an independent position in an international, well - known Company
  • Company car
  • Remote work possibilities
  • Private medical care
  • Attractive salary & bonus scheme
Agnieszka Bros
Numer referencyjny

Szczegóły oferty

Obsługa klientów kluczowych
Industrial / Manufacturing
Rodzaj umowy
Twoja aplikacja trafi do
Agnieszka Bros
Numer referencyjny
System pracy
praca zdalna