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Application Support Specialist (Microsoft Dynamics 365)

International Permanent View Job Description
We are looking for an Application Support Specialist with hands-on experience in Microsoft Dynamics 365 to join a growing Centre of Excellence in Krakow.Depending on the team, your focus may be on Dynamics 365 Finance & Operations (F&O) or Dynamics 365 CRM.

Updated on 07/10/2026

  • New IT Competence Center
  • Develop your skills in ERP and business application support

About Our Client

The hiring organisation is a well-established company within the retail industry. As a large organisation, it is known for its robust operations and commitment to integrating advanced technology to improve business processes.

Job Description

As an Application Support Specialist, you will serve as the first point of contact for business users working with Microsoft Dynamics 365 and related business applications.

Your responsibilities will include:

* Providing first-line support for Microsoft Dynamics 365 users.
* Managing, analysing, and resolving application-related incidents and service requests.
* Logging, updating, and monitoring tickets through support management systems.
* Troubleshooting application issues and identifying root causes.
* Escalating more complex incidents to 2nd and 3rd Line Support teams.
* Supporting business users in their daily use of Dynamics 365 and related systems.
* Collaborating with IT teams and business stakeholders in an international environment.
* Monitoring application performance and helping ensure business processes run smoothly.
* Contributing to continuous improvement of support processes and user experience.

Depending on your background and experience, the role may focus on Dynamics 365 Finance & Operations (F&O) or Dynamics 365 CRM.

The Successful Applicant

  • * Minimum 2 years of experience in Application Support, ERP Support, IT Support, Service Desk, or a similar role.
    * Hands-on experience with Microsoft Dynamics 365, Dynamics AX, Axapta, Dynamics NAV, Navision, Business Central, or related Microsoft Dynamics solutions.
    * Experience working with ticketing tools such as Jira, ServiceNow, or similar platforms.
    * Strong troubleshooting and analytical skills.
    * Ability to work independently and efficiently prioritize tasks.
    * Strong communication skills and a customer-oriented mindset.
    * Experience supporting business users and business-critical applications.
    * Good command of English, allowing effective communication in an international environment.

    Nice to have:
    * Experience with ERP or CRM systems.
    * Understanding of business processes within finance, sales, supply chain, or customer service functions.
    * Knowledge of ITIL practices.

What's on Offer

  • Private medical care
  • Multisport sports card
  • Language courses
  • Group life insurance
  • Long‑service (jubilee) awards
  • Employee referral bonus
Contact
Paulina Moskal
Quote job ref
JN-092026-7111299

Job summary

Sector
Information Technology
Sub Sector
ERP
Industry
Technology & Telecoms
Where
International
Typ umowy
Permanent
Consultant name
Paulina Moskal
Job Reference
JN-092026-7111299