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Consumer Services Agent - New Team

Wrocław Permanent PLN102.000 - PLN114.000 per year View Job Description
The Consumer Service Agent delivers high-quality support to B2C customers across European markets via digital channels such as email and chat. The role focuses on resolving inquiries, ensuring a seamless customer experience, and maintaining strong product knowledge. It also involves monitoring KPIs, improving response times, and contributing to continuous service and process improvements.

Added 26/10/2026

  • Expert role in a new Customer Service GBS setting standards across EU
  • Deliver support and create a seamless experience for European consumers

About Our Client

Our client is a globally recognized B2C brand delivering products and experiences to millions of consumers worldwide.

Job Description

  • Provide high-quality, accurate, and consistent support to B2C consumers across multiple European markets via digital channels (email, chat, CRM systems).
  • Handle a wide range of consumer inquiries, ensuring timely resolution while maintaining excellent customer experience standards.
  • Act as a Subject Matter Expert, efficiently resolving issues and supporting customers with product and brand-related questions.
  • Educate and engage consumers by sharing knowledge about products and brand updates in an authentic and customer-friendly manner.
  • Monitor KPIs such as response time and customer satisfaction (CSAT), actively contributing to process improvements and reduced waiting times.

The Successful Applicant

A successful Consumer Service Agent should have:

  • Previous experience in customer service, consumer support, or a similar B2C environment.
  • Very good command of English (min. B2/C1) - required for daily communication
  • An additional European language (e.g. German or French) would be an advantage.
  • Strong customer-oriented mindset and excellent communication skills.
  • Confidence in working with digital tools (CRM systems, chat, email support channels).
  • "Can-do" attitude, proactive approach, and openness to continuous improvement.
  • Flexibility to work in a shift system (2 shifts: 8/9 AM - 4/5 PM or 12 PM - 8 PM) ) and adapt to business needs, including peak periods.

What's on Offer

  • Salary range: 102,000 - 114,000 PLN gross/year (depends on known languages and experience).
  • Hybrid working model (3 days per week from the office in Wrocław).
  • New, modern office located in the city centre of Wroclaw.
  • Access to modern, AI-driven tools and technologies supporting digital customer service.
  • Benefits package including private medical care and wellbeing support.
  • Possibility to develop expertise in a dynamic and evolving environment with global exposure.
  • Opportunity to co-create a key functional area in a brand-new GBS structure.
  • English is mandatory, while additional language skills are rewarded through a higher compensation package.



Contact
Lukasz Ostrowski
Quote job ref
JN-102026-7133698

Job summary

Sector
Customer Service
Sub Sector
Customer facing
Industry
Business Services
Where
Wrocław
Typ umowy
Permanent
Consultant name
Lukasz Ostrowski
Job Reference
JN-102026-7133698