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Customer Service Specialist with Dutch & French & English

Wrocław Permanent Home Office View Job Description
As a Customer Service Specialist, you will play a key role in delivering an excellent customer experience across international markets. Acting as the main point of contact for customers, you will manage order-related activities, resolve inquiries, and collaborate with internal teams to ensure efficient service delivery. This role combines customer interaction, operational support and continuous improvement in a dynamic environment.

Added 14/07/2026

  • Shape the future of customer experience in a newly created role.
  • Work your way - remotely, hybrid, or from the office.

About Our Client

Our client is an international company employing thousands of people worldwide, focused on delivering innovative solutions that have a real impact on people's everyday lives.

Job Description

  • Act as a key contact for customers, providing professional support in Dutch, French, and English.
  • Oversee the end-to-end order life-cycle, ensuring orders are processed accurately and efficiently.
  • Respond to customer inquiries regarding products, deliveries, order status, and other service-related matters.
  • Work closely with internal departments, including Sales, Supply Chain, and Marketing, to ensure a seamless customer experience.
  • Investigate and resolve customer issues while maintaining high service quality standards.
  • Monitor incoming requests and ensure timely completion in line with agreed service levels.
  • Support initiatives aimed at improving customer satisfaction, operational efficiency, and service performance.
  • Build positive relationships with customers and internal stakeholders across multiple countries.



The Successful Applicant

  • Fluency in Dutch, French, and English.
  • Initial experience in Customer Service, Customer Support, Order Management, Operations, or another customer-facing role.
  • Strong communication and relationship-building skills.
  • A solution-oriented mindset and the ability to handle multiple priorities effectively.
  • Excellent organisational skills and attention to detail.
  • Confidence working in a dynamic, international environment.
  • Experience with order management processes will be considered an advantage.

What's on Offer

  • A newly established role with the opportunity to make a real impact from day one.
  • Flexible working arrangements, including the possibility of 100% remote work from anywhere in Poland.
  • An attractive benefits package supporting your health, well-being, lifestyle, and long-term financial security.
  • Access to employee well-being initiatives, sports and lifestyle programs, and opportunities to participate in employee ownership schemes.
  • A collaborative international environment where your ideas are valued and professional growth is actively encouraged.
  • Career development opportunities within a global organisation focused on innovation and continuous improvement.



Contact
Paulina Kadysz
Quote job ref
JN-072026-7062288

Job summary

Sector
Customer Service
Sub Sector
Customer facing
Industry
Business Services
Location
Wrocław
Typ umowy
Permanent
Consultant name
Paulina Kadysz
Job Reference
JN-072026-7062288
Job Nature
Home Office