Save Job Back to Search Job Description Summary Similar Jobs Added 19/10/2026Join an international organisation with a well-established presenceTake ownership of diverse customer service activitiesAbout Our ClientOur client is a leading global manufacturer and distributor of industrial components, supporting customers across a wide range of industries through an extensive product portfolio and a highly efficient supply chain. The company combines engineering expertise, digital solutions, and a customer-focused approach to deliver high-quality products with fast lead times across Europe.Job DescriptionPrepare and manage quotations and customer orders, ensuring accurate and efficient processingHandle a variety of customer requests, including order amendments, cancellations, delivery-related issues, and updates to customer informationServe as the primary point of contact for customers via phone, email, and other digital communication channelsManage customer claims by investigating root causes, issuing credit and debit notes, and coordinating compensation deliveries when requiredCollaborate closely with internal stakeholders, including Sales, Logistics, Accounts Receivable, and IT, as well as external suppliers to support ongoing projects and business operationsProvide support to other customer service teams as needed and contribute to maintaining a high standard of customer serviceThe Successful Applicant2-5 years of experience in customer service, customer care operations, or a similar customer-facing roleProficiency in Microsoft Office applications, with experience using ERP and CRM systemsStrong communication skills with the ability to build effective relationships both internally and externallyFluent English and German (C1/C2 or native level)Additional Polish, French or Italian language skills at an intermediate/advanced level would be considered an advantageWhat's on OfferFully remote work model within PolandCompany-provided work equipmentComprehensive onboarding programme, including a 3-day onboarding visit to the headquarters FrankfurtAccess to training and development opportunitiesParticipation in company eventsContactKunegunda TurczynskaQuote job refJN-102026-7128553Job summarySectorCustomer ServiceSub SectorSales supportIndustryIndustrial / ManufacturingWherePolandTyp umowyPermanentConsultant nameKunegunda TurczynskaJob ReferenceJN-102026-7128553Job NatureHome Office
