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GBS Transformation & Transition Manager

Wrocław Permanent View Job Description
We are looking for an experienced GBS Transformation & Transition Lead who will play a pivotal role in establishing and scaling a newly created SSC/GBS organization in Wrocław. This is a high-impact leadership position responsible for driving complex international transitions while shaping the future operating model across multiple countries and business functions.

Added 03/09/2026

  • Join a greenfield SSC/GBS project and influence its development from day one.
  • Work directly with senior global leaders and decision-makers.

About Our Client

Our client is a global organization operating across multiple regions, combining international scale with strong local expertise to support customers in a wide range of markets. As part of its continued growth and transformation journey, the company is strengthening its international business services capabilities and investing in talented professionals who want to contribute to a dynamic, collaborative, and future-focused environment.

Job Description

  • Lead the transformation and migration agenda for a newly established Global Business Services organization in Poland.
  • Drive multiple international transition waves across several countries, functions and stakeholder groups.
  • Own and maintain the end-to-end transformation roadmap, identifying risks, dependencies and decision points well in advance.
  • Partner closely with GBS leadership, functional teams, local entities and transition stakeholders to ensure successful delivery.
  • Manage executive-level stakeholder relationships and proactively resolve escalations and competing priorities.
  • Facilitate complex discussions regarding scope, organizational design, service readiness and transition timing.
  • Ensure operational readiness through effective knowledge transfer, governance, controls and stabilization planning.
  • Drive successful delivery of transition outcomes, including service continuity, stakeholder adoption and benefits realization.
  • Provide clear executive reporting on programme progress, risks, critical decisions and overall transition readiness.
  • Coach and support Process Managers and Coordinators while promoting a strong transformation mindset across the organization.

The Successful Applicant

  • 5+ years of experience leading large-scale GBS, SSC, BPO or enterprise transformation programmes.
  • Proven track record in international transitions and shared services transformation initiatives.
  • Strong background in consulting, transformation, outsourcing or global business services environments will be highly valued.
  • Excellent stakeholder management skills with the ability to influence senior leaders across functions and countries.
  • Demonstrated experience managing complex transformation programmes and operating model changes.
  • Strong leadership capabilities combined with a hands-on and delivery-focused approach.
  • Ability to translate strategic objectives into practical execution plans and measurable business outcomes.
  • Excellent communication and presentation skills in English.
  • Experience working with multinational organizations and cross-functional teams.
  • Additional advantages include people leadership experience, ERP knowledge (enterprise solutions: SAP, MS Dynamics), project management certifications and additional European languages.
  • Availability for company travel - 40-60% - EMEA (mostly EU)

What's on Offer

  • Opportunity to shape a newly created SSC/GBS organization from the ground up.
  • Exposure to senior global stakeholders and strategic transformation initiatives.
  • High visibility role with significant influence on the future operating model.
  • International environment with regular interaction across multiple European markets.
  • Opportunity to build, coach and develop a growing transition team, if needed & feasible.
Contact
Kacper Wurszt
Quote job ref
JN-092026-7096138

Job summary

Sector
Consultancy, Strategy & Change
Sub Sector
Consulting
Industry
Business Services
Where
Wrocław
Typ umowy
Permanent
Consultant name
Kacper Wurszt
Job Reference
JN-092026-7096138