Back to search

OTC Team Leader - new SSC

Wrocław Permanent View Job Description
Join a newly established Shared Services Centre and take a key role in building and developing the Order-to-Cash function. As an OTC Team Lead, you will lead a team of finance professionals, drive process excellence, support business growth and contribute to shaping best-in-class OTC operations in an international environment.

Added 31/07/2026

  • Unique opportunity to build and develop OTC processes within a growing SSC.
  • Lead, improve and grow in an international environment.

About Our Client

We are partnering with a globally recognized consumer-focused organization known for its dynamic, technology-driven environment and strong international presence. The role sits within a brand-new finance SSC structure, providing a unique opportunity to contribute to the build-out of a new organization and drive operational excellence from day one.

Job Description

  • Lead, coach and develop a team responsible for end-to-end Order-to-Cash processes.
  • Ensure timely and accurate execution of Accounts Receivable, Billing, Cash Application, Credit Control and Collections activities.
  • Monitor team performance against agreed SLAs, KPIs and operational targets.
  • Drive continuous improvement initiatives focused on process efficiency, automation and customer experience.
  • Support month-end close activities and collaborate closely with Finance, Controlling and Accounting teams.
  • Manage escalations related to customer accounts, overdue balances and dispute resolution.
  • Maintain strong relationships with internal and external stakeholders, acting as the key contact for OTC-related matters.
  • Analyze process performance and identify opportunities to improve cash flow, DSO and collection effectiveness.
  • Ensure compliance with internal controls, company policies and audit requirements.
  • Participate in transition, transformation and process standardization projects.
  • Support implementation of new tools, systems and process enhancements.
  • Prepare regular performance reports and provide insights to management.

The Successful Applicant

  • Proven experience in a Team Lead, Supervisor, Coordinator or similar people management role within Finance / Shared Services environment.
  • Knowledge of Order-to-Cash (OTC/O2C) processes
  • Experience in managing a finance team, including performance management, coaching and employee development.
  • Very good command of English (minimum B2 level).
  • University degree, ideally in Finance, Accounting, Economics or Business Administration
  • Good understanding of operational processes, KPIs, service delivery models and stakeholder management.
  • Experience in transition projects or process migrations will be an advantage.
  • Strong leadership and communication skills.
  • Continuous improvement mindset and willingness to implement process enhancements.
  • Strong analytical and problem-solving skills with the ability to make data-driven decisions.



What's on Offer

  • Opportunity to build and develop an OTC team within a newly established finance SSC structure.
  • Offices located in the city center (Wroclaw)
  • Hybrid working model
  • Benefit package: to be confirmed



Contact
Paulina Kadysz
Quote job ref
JN-072026-7075243

Job summary

Sector
Accounting, Audit & Advisory, Tax and Treasury
Sub Sector
Accounts Receivable
Industry
Business Services
Where
Wrocław
Typ umowy
Permanent
Consultant name
Paulina Kadysz
Job Reference
JN-072026-7075243