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(Quality)Technical Support Specialist

Bielany Wrocławskie Permanent View Job Description
The role is about coordinate the development and maintenance of after-sales documentation, ensuring accurate version control and availability across multiple languages. This includes service manuals, spare parts lists, repair guides, disassembly instructions, and related technical materials.

Added 21/09/2026

  • Work in an international environment with a high-quality product.
  • Bielany Wrocławskie

About Our Client

An organisation operating within the industrial and manufacturing sector, located in Bielany Wrocławskie

Job Description

  • Prepare, maintain, and coordinate multilingual after-sales technical documentation, including service manuals, spare parts lists, repair guides, and training materials.
  • Ensure technical and after-sales documentation complies with relevant EU regulatory requirements.
  • Coordinate customer and service partner training needs across Europe and organize online and on-site training sessions.
  • Provide technical support to European customers and service partners, including troubleshooting, fault diagnosis, and resolution of hardware, software, and compatibility issues.
  • Investigate product quality issues and perform root cause analysis using methodologies such as 8D and 5 Why.
  • Develop and coordinate corrective and improvement actions in cooperation with R&D, Quality, Production, and other internal teams.
  • Monitor and analyze European after-sales and product quality data, identify recurring issues, and prepare quality reports and recommendations.
  • Support communication and project coordination between the China headquarters and European teams, including after-sales preparation for new product launches.



The Successful Applicant

  • Bachelor's degree in Electronics, Telecommunications, Computer Science, Mechatronics, or a related technical field.
  • Minimum 1 year of experience in technical after-sales support, product quality, or a similar role, preferably within consumer electronics or smart devices.
  • Practical knowledge of hardware troubleshooting, fault diagnosis, firmware-related issues, and remote technical support.
  • Familiarity with Android-based smart devices, particularly Google TV / Android TV, would be a strong advantage.
  • Knowledge of quality and root cause analysis methodologies, such as 8D, 5 Why, or Fishbone Diagram.
  • Fluent English allowing effective communication in an international technical environment
  • Strong problem-solving, communication, and coordination skills, with the ability to cooperate across different teams and willingness to travel occasionally.



What's on Offer

  • Employment in a stable, international company with a strong market presence.
  • Opportunity for professional growth and career development within the company's structures.
  • Work in an international environment and cooperation with teams across Europe and Asia.
  • Opportunity to take part in interesting technical projects and new product launches.
  • A high level of independence and ownership in your area of responsibility.
  • Supportive working environment with opportunities to develop technical and business competencies.
Contact
Maciej Antman
Quote job ref
JN-092026-7106951

Job summary

Sector
Engineering & Manufacturing
Sub Sector
Electronics
Industry
Technology & Telecoms
Where
Bielany Wrocławskie
Typ umowy
Permanent
Consultant name
Maciej Antman
Job Reference
JN-092026-7106951