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ServiceNow Manager (ITSM)

Gdańsk Permanent PLN37.000 - PLN42.000 per month (PLN444.000 - PLN504.000 per year) View Job Description
This is a hands-on, ServiceNow-focused role combining ITSM expertise, operational ownership and cross-functional leadership. You will be responsible for bringing applications and business units across Europe into a standardized ITSM operating model based on ServiceNow, ITIL processes and Confluence.

Added 30/09/2026

  • Hybrid work from Gdańsk
  • Long-term, stable contract of employment (37 000 - 42 000 PLN gross monthly)

About Our Client

We are looking for a SysOps Manager to support the development of a European SysOps function within a global technology organization.

Job Description

  • Lead the onboarding of European applications and business units into ServiceNow.
  • Understand existing support models and establish appropriate ServiceNow assignment groups, routing and ownership structures.
  • Support Incident, Change, Request and Knowledge Management processes in line with ITIL.
  • Support the coordination of critical incidents, bringing together relevant technical teams and application owners.
  • Work with application teams to create and maintain Confluence documentation and operational runbooks.
  • Coordinate activities across application, ITSM, infrastructure and other technology teams.
  • Drive adoption of standardized processes and improve operational readiness.
  • Identify opportunities for automation, simplification and continuous improvement.
  • Take ownership of operational issues and drive activities through to completion.



The Successful Applicant

  • Strong practical experience with ServiceNow in an enterprise ITSM environment.
  • Good understanding of ITIL / ITSM, particularly Incident and Change Management.
  • Experience onboarding applications, teams or business units into ServiceNow or a similar ITSM environment.
  • Hands-on knowledge of ServiceNow fundamentals such as assignment groups, incidents, knowledge articles and reporting.
  • Experience with CAB and change management processes.
  • Strong stakeholder management and cross-functional coordination skills.
  • Experience leading initiatives or teams, including through influence without direct authority.
  • Ability to work independently and remain hands-on despite the Manager title.
  • Working knowledge of cloud and API operations (Azure preferred), and enterprise application integrations.
  • ServiceNow System Administrator certification preferred.
  • Around 5 years of relevant experience in ServiceNow, ITSM, IT operations or service delivery. We focus on practical capability rather than a specific number of years.



What's on Offer

  • Competitive salary ranging from PLN 37 000 to PLN 42 000 monthly
  • Flexible vacation policy, paid holidays, and paid sick time
  • Medical Insurance, Dental Insurance, and Vision Insurance
  • Company-paid Short-Term and Long-Term Disability Insurance
  • Company-paid Group Life insurance
Contact
Dominik Lach
Quote job ref
JN-092026-7115250

Job summary

Sector
Information Technology
Sub Sector
IT Project & Programme Management
Industry
Technology & Telecoms
Where
Gdańsk
Typ umowy
Permanent
Consultant name
Dominik Lach
Job Reference
JN-092026-7115250