Zapisz Powrót do wyników wyszukiwania Opis stanowiska Streszczenie Podobne oferty Dodano 30/09/2026Hybrid work from GdańskLong-term, stable contract of employment (37 000 - 42 000 PLN gross monthly)O naszym kliencieWe are looking for a SysOps Manager to support the development of a European SysOps function within a global technology organization.Opis stanowiskaLead the onboarding of European applications and business units into ServiceNow.Understand existing support models and establish appropriate ServiceNow assignment groups, routing and ownership structures.Support Incident, Change, Request and Knowledge Management processes in line with ITIL.Support the coordination of critical incidents, bringing together relevant technical teams and application owners.Work with application teams to create and maintain Confluence documentation and operational runbooks.Coordinate activities across application, ITSM, infrastructure and other technology teams.Drive adoption of standardized processes and improve operational readiness.Identify opportunities for automation, simplification and continuous improvement.Take ownership of operational issues and drive activities through to completion.Profil kandydataStrong practical experience with ServiceNow in an enterprise ITSM environment.Good understanding of ITIL / ITSM, particularly Incident and Change Management.Experience onboarding applications, teams or business units into ServiceNow or a similar ITSM environment.Hands-on knowledge of ServiceNow fundamentals such as assignment groups, incidents, knowledge articles and reporting.Experience with CAB and change management processes.Strong stakeholder management and cross-functional coordination skills.Experience leading initiatives or teams, including through influence without direct authority.Ability to work independently and remain hands-on despite the Manager title.Working knowledge of cloud and API operations (Azure preferred), and enterprise application integrations.ServiceNow System Administrator certification preferred.Around 5 years of relevant experience in ServiceNow, ITSM, IT operations or service delivery. We focus on practical capability rather than a specific number of years.OferujemyCompetitive salary ranging from PLN 37 000 to PLN 42 000 monthlyFlexible vacation policy, paid holidays, and paid sick timeMedical Insurance, Dental Insurance, and Vision InsuranceCompany-paid Short-Term and Long-Term Disability InsuranceCompany-paid Group Life insuranceKontaktDominik LachNumer referencyjnyJN-092026-7115250Szczegóły ofertySektorInformatykaObszarZarządzanie projektami ITBranżaTechnology & TelecomsLokalizacjaGdańskRodzaj umowyStałaTwoja aplikacja trafi doDominik LachNumer referencyjnyJN-092026-7115250
