Customer Service Specialist - FMCG sector

Warszawa Stała praca zdalna Zobacz opis stanowiska
We are currently looking for a Customer Service Specialist to join a collaborative and international team based in Warsaw. In this role, you will be responsible for managing orders, maintaining regular contact with customers, and ensuring a high standard of service. You will work closely with internal teams, warehouses, and logistics providers to ensure smooth operations and timely issue resolution.

Dodano 07/08/2026

  • Work closely with customers, logistics partners, and international stakeholders
  • Gain exposure to operations across multiple European markets

O naszym kliencie

Our client is a global consumer goods organization with a strong international presence and a portfolio of well-recognized brands available across multiple markets. The company combines operational excellence with a people-focused culture, offering employees an environment where collaboration, continuous improvement, and professional growth are genuinely valued.

Opis stanowiska

  • Process customer orders received via email and EDI systems
  • Manage product availability using internal systems and databases
  • Monitor customer deliveries and coordinate activities to ensure timely fulfilment
  • Handle customer enquiries, complaints, and operational issues, identifying effective solutions in cooperation with relevant stakeholders
  • Provide high-quality customer service, advice, and support
  • Maintain regular contact with customers via phone and email in both Polish and English
  • Monitor stock orders and support invoice and credit note processing
  • Prepare and maintain customer-related documentation and reports
  • Cooperate closely with carriers, warehouse providers, and internal departments



Profil kandydata

  • Previous experience in Customer Service, Order Management, Sales Support, Administration, or a similar role
  • Strong customer orientation and communication skills
  • Ability to manage multiple tasks and priorities simultaneously
  • Fluency in Polish and English, both written and spoken is mandatory
  • Good knowledge of Microsoft Office applications
  • Experience working with SAP is mandatory
  • Knowledge of Power BI would be considered an advantage
  • University degree is welcome but not essential
  • Experience working in an international business environment would be an advantage



Oferujemy

  • Hybrid working model with flexible working hours (2 days from the office, 3 days remote)
  • Private medical care
  • Group life insurance
  • Lunch vouchers
  • Employee Assistance Programme
  • Social benefits package
  • Multisport card co-financing
  • Employee referral programme
  • Learning and development opportunities within a global organization



Kontakt
Kunegunda Turczynska
Numer referencyjny
JN-082026-7078813

Szczegóły oferty

Sektor
Customer Service
Obszar
Wsparcie sprzedaży
Branża
FMCG (Fast Moving Consumer Goods)
Lokalizacja
Warszawa
Rodzaj umowy
Stała
Twoja aplikacja trafi do
Kunegunda Turczynska
Numer referencyjny
JN-082026-7078813
System pracy
praca zdalna