Payments and Settlement Operations Manager

Updated on 08/05/2026

Newly created role in a growing banking structure. Native Polish is a must.
Broad ownership across payments, settlements and treasury operations.

O naszym kliencie

Our client is an international banking institution developing its operational presence in Poland. The organization combines a local banking set-up with close cooperation across international structures, offering the opportunity to join a growing team and contribute to the development of payment, settlement and treasury back-office operations.

The position is based in Warsaw and follows an office-based working model, with occasional remote work available up to 24 days per year.

Opis stanowiska

Oversee daily domestic and international payment and settlement activities, including local clearing systems, SWIFT-based payments, high-value payment systems and correspondent banking arrangements.
Ensure accurate and timely processing, verification, monitoring and control of payment flows in multiple currencies.
Supervise reconciliation activities for nostro, settlement and internal accounts, including the analysis and resolution of breaks, discrepancies and outstanding items.
Coordinate investigations related to rejected, returned, delayed or incorrectly processed payments.
Manage SWIFT-related operational activities, including message handling, payment confirmations, status monitoring and follow-up with counterparties.
Cooperate with clearing institutions, correspondent banks, market infrastructure providers and internal departments to ensure smooth and compliant settlement operations.
Participate in system enhancements, testing, UAT activities, payment format changes and process improvement initiatives.
Translate operational needs into clear business requirements and support the validation of system solutions from a user and process perspective.
Monitor operational performance, prepare internal reports and support regulatory or management reporting requirements.
Identify operational risks, control weaknesses and process gaps, ensuring timely escalation and appropriate follow-up actions.
Create, update and improve procedures, working instructions, control documentation and process maps.
Support the coordination of work within the payments and settlement operations area, including task allocation, knowledge sharing and quality control.
Act as a subject-matter expert for complex payment, settlement and reconciliation matters.
Provide backup support to senior department management when required.

Profil kandydata

At least 5 years of experience in banking operations, preferably within payments, settlements, clearing, treasury operations or a related back-office function.
Practical knowledge of Polish and international payment systems and settlement mechanisms, including ELIXIR, EuroELIXIR, SORBNET3, TARGET2, SWIFT and correspondent banking.
Strong experience in reconciliation processes, payment investigations and exception handling.
Previous involvement in system implementations, UAT, process changes, migrations or operational improvement projects.
Experience in coordinating tasks, supporting junior team members, acting as a senior specialist, deputy or team coordinator would be an advantage.
Solid understanding of end-to-end payment and settlement processes in a banking environment.
Good knowledge of SWIFT messaging, payment formats, clearing rules and treasury back-office controls.
Familiarity with operational risk, internal controls, compliance requirements and regulatory expectations relevant to payment operations.
Strong analytical and problem-solving skills, with the ability to investigate complex operational issues.
Ability to make sound decisions under time pressure and manage urgent or sensitive payment-related cases.
Structured approach to process management, documentation and continuous improvement.
Strong attention to detail combined with the ability to see broader process dependencies.
Fluent English, enabling cooperation with international stakeholders, counterparties and external institutions.
High level of ownership, reliability and accountability for operational outcomes.
Readiness to work in a hands-on role while contributing to the further development of the function.
Potential and willingness to take on broader coordination or managerial responsibilities over time.

Oferujemy

Annual bonus.
Group insurance.
Private medical care.
Multisport card.
MyBenefit platform.
Office‑based work with 24 days of occasional remote work per year - Warsaw city center

Kontakt

Dominika Tarczyk

Numer referencyjny

JN-052026-7008674